Shipping Policy
At Digisimo, we specialize in delivering high-quality digital products instantly. Since all items sold on our platform are digital downloads, there are no physical shipments.
This policy explains how digital products are delivered and what to do in case of issues.
1. Delivery of Digital Products
All products on Digisimo are delivered digitally, meaning:
- No physical shipping is required.
- You will receive access to your purchased product immediately after successful payment.
- Delivery occurs via email or direct download from your Digisimo account.
2. How to Access Your Digital Purchase
After completing a purchase, you can access your product through:
2.1 Instant Download
Once your payment is successfully processed, a download link will be available on the order confirmation page.
You will also receive an email with the download link.
2.2 Account Dashboard
If you have an account with Digisimo, you can log in and find your purchased products under "My Downloads" or a similar section.
3. Delivery Time
Most digital products are available for instant download immediately after purchase.
In rare cases, there may be a short delay due to payment verification.
If you do not receive your download link within [X] minutes, please check your spam/junk folder or contact our support team.
4. Common Delivery Issues & Solutions
If you experience any problems with accessing your digital product, here’s what you can do:
4.1 Didn’t Receive the Download Link?
- Check your spam/junk folder in your email inbox.
- Ensure that you entered the correct email address during checkout.
- Log in to your Digisimo account and check your purchase history.
- If you still can’t find the link, contact our support team for assistance.
4.2 Problems with the Download?
- Try using a different browser or device.
- Ensure you have a stable internet connection.
- If the file is corrupted or incomplete, contact our support team for a replacement.
4.3 Payment Processing Delays
Some payment providers may take additional time to process transactions.
If your order status is pending, please wait a few minutes before retrying.
5. Refund & Replacement Policy for Digital Products
Since digital products cannot be physically returned, all sales are final. However, if you receive a defective or incorrect file, we offer the following solutions:
A replacement download of the correct product.
If the issue cannot be resolved, a refund may be provided in accordance with our Refund Policy.
6. Changes to This Policy
We may update this Shipping & Digital Delivery Policy at any time. Any changes will be posted on this page with the revised date.
7. Contact Information
If you need help with your digital delivery, contact us at:
team@digisimo.com
Wagnerstr. 26 in 40212 Düsseldorf - Germany.
Thank you for choosing Digisimo! Enjoy your digital products instantly and hassle-free.
