Refund Policy
At Digisimo, we strive to provide high-quality digital products and a smooth shopping experience. Due to the nature of digital downloads, refunds are generally not available.
However, we understand that issues may arise, and we are committed to finding fair solutions.
Please read our refund policy carefully before making a purchase.
1. General Refund Policy
Since digital products are instantly accessible after purchase and cannot be physically returned, all sales are final, and refunds are generally not provided.
However, we may issue refunds in certain cases, as outlined below.
2. Eligible Refund Situations
We offer refunds in the following situations:
2.1 Defective or Corrupted Files
If the digital product you purchased is defective, missing essential files, or cannot be accessed due to an error, you may request a replacement or refund.
Before submitting a request, please ensure that:
- You have followed the correct download instructions.
- You have tried accessing the file on another device.
- The issue is not caused by your software or system settings.
2.2 Duplicate Purchases
If you accidentally purchase the same product multiple times, please contact us with proof of purchase, and we will issue a refund for the duplicate transaction.
2.3 Incorrect Product Delivery
If you receive the wrong product or an incorrect version, we will provide the correct item or issue a refund.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind: We do not offer refunds if you no longer need or want the product.
- Misunderstanding of Product Features: It is the customer’s responsibility to read the product description before purchasing.
- Failure to Download: If a customer fails to download the product within the given time, refunds will not be issued. However, we can assist with download issues.
Third-Party Compatibility Issues: If the product does not work with specific software or systems due to customer settings, we cannot provide a refund.
Unauthorized Use or Violation of Terms: If a customer violates our Terms and Conditions, no refund will be granted.
4. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Contact Support: Send an email to team@digisimo.com within 3 days of purchase.
- Provide Order Details: Include your order number, product name, and a description of the issue.
- Attach Proof: If applicable, attach screenshots or other evidence of the problem.
- Wait for Review: Our support team will review your request and respond within 3 business days.
5. Refund Processing
Approved refunds will be processed within 14 business days.
Refunds are issued to the original payment method used for the purchase.
Depending on your payment provider, it may take additional time for the refund to reflect in your account.
6. Alternative Solutions
In many cases, issues can be resolved without a refund. We are happy to offer:
File Replacements if your download is incomplete or corrupted.
Technical Assistance to help resolve issues related to access or usage.
Store Credit or Product Exchange if applicable.
7. Changes to This Refund Policy
We may update this Refund Policy at any time. Changes will be posted on this page with the revised date.
Continued use of Digisimo after updates means acceptance of the revised terms.
8. Contact Us
If you have any questions or need assistance, feel free to reach out:
team@digisimo.com
Wagnerstr. 26 in 40212 Düsseldorf - Germany.
Thank you for choosing Digisimo! We appreciate your trust and are here to support you.
